IndInMan

Face of the Company

2010-07-05T19:01:00.000+05:30

What is the first image that comes to your mind when you hear the name BSNL?
Is it the image of a dimpled Preity Zinta flashing her 1000W smile and swearing by BSNL, or that of a gorgeous Deepika Padukone doing her acrobatics or that of sharp shooter Abhinav Bindra competing against the fastest BSNL broadband plans?

The only one image which comes to my mind on hearing the name BSNL is that of a callous paan-chewing government servant who watches the regional news channel which is running at full volume in a paan-stewen 20th century office, while there is a queue of customers lined up at his desk.

The problem with companies which have large customer facing departments is that irrespective of the brand ambassadors they appoint to upsell their brand; it is the executive at first point of interaction with the customer, which leaves a lasting impression about the brand.
Impressions are made and broken at this first point of contact.

Across Industry sectors such as Banking, Telecom, Retail, Hospitality etc wherein their is very little to differentiate in terms of offerings; the executives at the first point of contact do act as the Differentiators.

Many Indian PSU banks, facing competition from home grown private sector banks have gone in for an image overhaul by increasing their ad spends, and positioning themselves as being ready to meet the customer demands by providing the latest technology interfaces, pan India core banking services but have actually forgotten to invest in training their first line of interface.

I was very happy to read recently of Japans SMBC investments in Kotak Mahindra Bank; as I have fond memories of SMBC bank.

During my brief stay in Japan, I was required to get my Travellers Cheque (TC) en-cashed; and SMBC bank being the closest to my workplace, I had first visited SMBC.

On one such occasion, I had reached the bank sometime before the scheduled opening time, and was waiting outside in the lobby. At precisely 5 minutes before the designated time, the shutter of the Bank opened, and the entire bank staff (receptionist + admin staff + cashiers + managers + everybody...) was there in their uniforms wishing the waiting customers a Very Good Morning.
Once within the bank premises, there was a lady who assisted in the filling up of the correct forms, and the lady at the cash counter, while checking out my TCs remarked "Sorry to keep you waiting while I get the equivalent currency".
The entire transaction was completed within a matter of 10 minutes.

Compare this with my experience with an Indian PSU bank, which has recently gone for a brand overhaul by changing its logo, and postions itself as Good People to Bank With.

I had reached the bank just before the scheduled opening time, hoping to be one of the fist customers, and getting done with my task the earliest.
The bank shutters opened 15 minutes past the scheduled opening time; when I handed over the Demand Draft (DD) requisition form, the lady executive, while sipping away her morning cuppa, with a stern look on her face said "Do ghante baad aao..." ("Come after 2 hours")

This actually got me wondering, and I started pondering on the lines of "Jo Dikhta Hai Woh Hota Nahin; Jo Hota Hai Woh Dikhta Nahin" (What is seen, is not always the truth; and What is the truth, is not always seen!)

I have reached a conclusion that it really does not make sense for companies which operate in customer facing sectors to have large advertising budgets; rather, they could invest the same amounts on educating the customer facing executives; as these would ultimately be the "Faces of the Company".

EARN vs LEARN

2010-03-29T20:55:00.000+05:30

This was about the time I was three months into my first project at the workplace. I had found the work to be really boring; involving a lot of documentation, and very little fight from the technical perspective.

Skipping a couple of levels of hierarchy, I had barged into the cabin of the Vice President of the Business Unit I was part of, and had demanded an immediate release from the project, and the reason I had cited was "There is not much to learn in the current project...".

The VP had looked to me with a gentle smile, and had remarked calmly,

"This is the issue with many of the young graduates who join any firm. You all are young, ambitious, have fire in your bellies, and are out there to change the face of the world.
You get so involved with your work, that you forget that work is only one aspect of your life. Always remember to keep the two things - EARNing and LEARNing as separate.

You come here not to LEARN, but to EARN. You come here to do only a job. Do not necessarily depend on the company to provide you with any LEARNING. Learning is a very private aspect. Become a student of Life; learn from all things around you. Do not restrict your learnings to any one single place.

If you learn to keep these two things separate, you will go on to become a successful executive "

At that point in time, I had felt that the VP was just washing off his hands talking some high gibberish stuff;

But now, after 5 years in the Industry, across a couple of companies, and some white hair on my head, I have realised that whatever the VP had to say was spot ON.

Very often, what happens with young graduates who join corporates straight out of college, is that they are on the look out for challenges at the workplace to prove their worth, and when they are not adequately satisfied with the work, they go in a state of depression.For them, success at the workplace means everything; even if it means having less time to pursue their hobbies, to do the stuff they would otherwise have done.

They say, Maturity comes with experience; and I agree (atleast) wrt the above discussion...

Leaders and Leadership - Post 1

2009-12-08T20:54:00.000+05:30

I had been wanting to write this article for quite some time now;
So, here it goes:

Leaders and Leadership - Post 1

Classrooms across the world have a tradition of appointing someone as the monitor, or in the senior classes, a group of students are appointed as the Prefects who are in a way the representatives of their class/ school.
Most of the times the Monitors/ Prefects are selected (not elected) on the sole criteria of their academic performance; so generally, we have the student who scores the highest marks in the class appointed as a representative of the class.

Is this the best way of selecting our representatives?

Come to think of it, this may be one of the most weirdest ways of selecting the representatives of any society.

In this post, I have taken an example of three of Indias' (recent) greatest cricketing icons, their styles, and leadership patterns: Sachin Tendulkar, Rahul Dravid and Sourav Ganguly.

Sachin Tendulkar
Sachin has been rightly recognized the world over as one of the greatest batsman to have graced the cricket field. There is no surprise that, these days, with every innings he plays, some new record is broken. He is definitely a role model millions around the world.
It is no surprise then, that Sachin, during his glorious career had the opportunity of leading the country in both the forms of the game.
His captaincy record, both in Tests and ODIs, though is nothing short of disastrous,

What went wrong:
Individuals like Sachin have an aura about them. People tend to worship icons like him for their skill, temperament and commitment levels.
Sachin, during his period as captain also expected the same from his players - that they display the same level of skill, temperament and commitment.
What he perhaps forgot was to appreciate the latent individual capabilities, and limitations of his own players; so when he devised for one of his ace fast bowlers to bounce out the opposition; the plan failed miserably; not because of the lack of a try by the pacer; but, because the Sachin had not considered the limitation of the bowler in executing the plan.

Working in teams requires the leaders to appreciate the inherent talent/ skills in each of the team members, and at the same time to recognize the inherent limitations in the individual; and then come out with a winning strategy.

Example:
Justin Langer had this to say of his captain, Steve Waugh:
If Steve asks me to run through a brick wall, I will run as fast as possible because I know Steve will not ask of me a task he thinks I cannot do.

Leadership is all about inspiring faith in the team to outperform themselves.

Perhaps, if Sachin had asked the same of his team-mates, they would have thought, "Hey, we can barely run without tripping over, and he is asking us to run through a brick wall?"

Rahul Dravid
Rahul "Wall" Dravid, has earned the nickname "The Wall" for the solidity he displays in his batting, the utmost integrity he shows at all times, and for the Never Die Out attitude that he carries.
Dravid took over the leadership of the Indian cricket team during a tough time. Sourav Ganguly had lost favor with the selectors, and with Sachin declining captaincy, Dravid was the but obvious choice(again appointed in a similar manner to choosing a monitor of the class).
Dravid had been the Rock of Gibraltar of the Indian team, and had enjoyed the goodwill of all the team members.
Under his captaincy, India went on to record their most consecutive ODI wins.

What went wrong:
Things began to go wrong when Dravid started losing form with the bat.
Being the Professional he is, Dravid spent a lot of time and effort in gaining back his once splendid touch; but, in the process lost his decisiveness as a captain.

Leaders like Dravid like to lead by example - by knowing the way, by showing the way. They let their performances speak for them, and can only inspire others in the team through their own deeds. When the going gets tough for them on the personal front, seldom can they carry their team alongwith them.

Sourav Ganguly
Sourav "Dada" Ganguly took over the leadership of the Indian team in troubled times; the match fixing saga was threatening to ruin the state of cricket in India. Instead of being bogged down with the burden of the past deeds (or misdeeds) and added responsibilities of leading the team, Dada brought about a breath of fresh air, by being cocky with his mannerisms - be it making Steve Waugh wait for the toss, or having run-ins with the umpires all too often.

All his mannerisms displayed one thing for sure - that his team was not going to go down without a fight. He instilled a sense of belief in his teammates, particularly the younger ones, and the attitude that winning teams carry.

Sourav himself was a batsman of a limited capacities; but through his leadership skills developed a Brave New Indian team.

What went wrong:
There is a dialogue by Sharukh Khan in the movie ChakDe India, which goes by,
"हर टीम में एक गुंडा होता है. इस टीम का गुंडा मैं हूँ" which loosely translates to "Every team has one leader; and I am the leader of this team".

Sourav was passionate about leading the team, and one who would want full authority in running the show. What happened with the introduction of Greg Chappel as the coach of the team was that Souravs sole position as the de-facto leader of the pack was questioned. This lead to bad blood, and ultimately leading to the ouster of Sourav from the leadership position.

There is a concept of shared leadership evolving in corporate India; I am pretty certain that Sourav would not want to vouch for such a thing.

Leadership is often made out to be a very difficult subject to tread on; but the essence of leadership is very simple, as elaborated by the quote below:

A good leader inspires people to have confidence in their leader;

A great leader inspires people to have confidence in themselves.

They say that Leaders are not made, they are born;
But, Leadership can be learnt.

So true.

More to follow...

Disclaimer:
Please bear in mind while reading this article, that I am no expert on the field of Leadership; this article is just about penning down my observations about a particular set of leaders

Ek - The power of ending in a 1

2009-10-22T19:23:00.001+05:30

The festive season is here again, and there is a lot of excitement, and hope in the air that the gloomy days and the dreaded R (read Recessionary) days are behind us.

One of the earliest memories I have of celebrating Diwali and New Year is that of waking up early in the morning, dressing up in new clothes, and visiting friends and relatives to wish them love and luck for the upcoming year.
We children used to have a gala time, gorging over sweets and receiving gifts and cold cash; inevitably in strange denominations like Rs 11/-, Rs 21/-. Rs 51/- or Rs 151/- etc...

I always wondered what was the rationale behind giving cash in such odd denominations. I never received my pocket money in such strange denominations; it always used to be a round figure.

Only recently did I come to know the significance of giving gifts and donations ending in a 1.

As per our ancient scriptures, a cash gift received, which ends a 1 indicates that the giver wishes us love, luck and that the blessings of the giver are with us with this gift.

In times of tragedy also people do make donations.
Here too, there is a practice of ending a donation on a one, like donating Rs 101/-, Rs 1001/- etc/
Here, it signifies that the donor sympathies are with the victim, and the donor wishes to do all that he can to help; but, at this point of time this is the maximum contribution that he can provide for.

So, the next time you are making a donation, remember to end on a 1!

VOTEs' in a NAME ?

2009-10-13T11:00:00.002+05:30

They say that

"Behind every successful man is a woman"

;
and Shakesphere has also remarked that

"Whats in a name?"

Combine the above two sayings, and you have "Whats in the name of a successful man, behind whom is a woman??".

My name has appeared in the daily national newspapers on two occasions (which I consider an achievement in itself), and on both of these occasions, the above (clubbed) saying has held forte.

The first occasion my name ever appeared in the newspaper was in the Times of Oman, immediately after the declaration of the Class X board results; I had top scored in one of the subjects then.

The second time my name appeared in the newspaper was recently during the 2009 national elections. Inspired by the JaagoRe campaign, and desperately wanting to exercise one of my rights as a citizen of a democratic India, I had spent many a weekend visiting my constituency to enquire about my Voter ID card; but never did receive it.

Then, on the D day (make it E day for Election Day) I was one of the first persons to queue up for registering my vote. Here, I had to scan through hundreds of sheets of paper to figure out if my name was in the list.

I was aghast to see that my name did appear on the list, but was spelt as Manisha. Gajjaria, and registered as a female. The voting booth officer didnt allow me to vote, as he reasoned that the statistics of the country would be hugely affected if I voted as a female; After a lot of running around, and sharing my disappointment with the Chief Officer @ the Polling station, I was finally allowed to vote.

After a couple of days of voting, there was a news snippet titled "Gender Blues" published in the Times Of India, Pune edition dated 27th April, 2009; which carried my story (as if it were):

There are the State Vidhan Sabha Elections today @ Maharashtra - 13th October, 2009, I am stepping out to VOTE; hopefully, previous mistakes should have been corrected this time round;

Will update @ Blog whether the 13th will prove lucky for me...Stay tuned;

F.R.I.E.N.D.S

2009-10-06T19:27:00.001+05:30

This is a lovely mail forward that I received today from my dear friend, Chill;

Friends,

Friendship is not about “I m sorry “ its about “abbe teri galti hai “

Friendship is not about “I m there for u “ its about “kahan marr gaya saale “

Friendship is not about “I understand “ its about “sab teri wajah se hua manhus“

Friendship is not about “I care for u “ its about “kamino tumhe chhod ke kahan jaunga “

Friendship is not about “I m happy for ur success “its about “chal party de saale“

Friendship is not about “I love that girl“ its about “saalo izzat se dekho tumhari bhabhi hain “

Friendship is not about “R u coming for outing tomorrow “ its about “ nautanki nahi, hum kal bahar ja rahe hai “

Friendship is not about “Get well soon “ its about “ Itna piyega toh yehi hoga“

Friendship is not about “All the best for ur career“its about “bahut hua, abhi toh switch mar saale“

Cheers to our friendship!

16th November, 1989

2009-10-02T14:55:00.001+05:30

This is one date that every Cricket lover across the world should care to remember.

On this very day, Sachin Ramesh Tendulkar, then all of 16 years stepped out onto the Test arena; and has since then conquered everything the world of cricket has had to offer, and much more.

I might have been around 6 years old at that time; but I do remember the time when Sachin played for India for the first time. I was in Muscat, Oman at that time, still learning the intricacies about the game.

This was before the Cable TV era; and people used to then follow the Cricket match updates on radio. I remember that day when Sachin made his debut; my father had come home excited and shared with us this news.

At that time, I had the following questions to ask my dad: How can somebody, who at that age should be in school, actually play for India?

In my mind, I had already framed some answers:
Maybe, Cricket is not so popular a sport in India, so hes' gotten a chance;
Another thought which had come up to my mind at that point was that the Indian team would have run short of players at the start of the match due to some players unwell; and they would have picked up somebody from the crowd to cover up; and this is how Sachin would have got picked in the side.

Then I used to dream of similar things happening to me :-)

Over these two decades, Sachin Tendulkar has become a role model for the young and old alike; for the gentlemanly manner with which he has gone about things, and carried and lived upto the expectations of the nation single handedly.

We are all too privileged to have lived in the Tendulkar Era.

PS: I am currently enjoying reading " Sachin Tendulkar: The Definitive Biography by Vaibhav Purandare"; and some of my doubts raised above have definitely got cleared; but I still do get similar dreams!
:-)

Garden of Life

2009-10-02T14:12:00.001+05:30

What's in a Garden that draws persons of all ages, and from all walks of life.

A simple Garden can be best described as having lush green grass, and a few Swings,Slides, Merry-Go-Rounds etc; where kids have a gala time; and adults can spend some quality time with their family and with nature.

The Grass represents natures attitude towards us; you may trample over the grass, shred the grass buds; but it refuses to die down; it just grows up the way it is destined to.
This is the Never Say Die attitude that nature wants us to imbibe.

The Swing is one of the first equipments that a child learns to play in the garden. It represents the starting point.
Given a slight Push, the child can then continue to be in motion, enjoying the periodic going up motion, and the shrill in the tummy while coming down.
We all require that little initial push to shake off our inertia.
Very few of us have an Auto Start button; we need to be Kick started into motion.

The Slide remains one of the favorites with kids. They love climbing onto the top of the Slide, and sliding down; and redoing the thing all over again.
This represents our daily grind. Climbing the Ladder to anywhere worth going is always tough, and takes time and effort. However, the Slide down is fast. Once down, we have to again aspire to reach the top.

However much we may proclaim that the The World is Flat; the fact remains that it is round. The Merry-Go-Round helps us realize that what goes around, is what comes around. Do good, and good will happen with you.

So, feeling a bit bored today; a bit dull? Take a walk through the nearby Garden; and appreciate the Garden Of Life.

Khushboo

2009-09-16T21:02:00.003+05:30

Ah...it was the all too familiar smell; It was after months that I was in proximity of this all too familiar loving smell...

I could no longer resist myself. I moved closer, and more closer and then literally dived in; digged into the deepest of recesses, and finally came up with something -
a Haldi powder packet, and a packet of Lijjat Papad.

It was about a month of having landed in Japan, that I had managed to find out an Indian store - a kirana ka dukaan, with all too familiar sights - like the posters of Dalda Ghee, of the smiling Lijjat Papad mascot, and of course the all too familiar smell.

They say,

You can take a man out of India, but you cant take India out of a man

This was one of the first times, that I really understood this saying.

Then, there was another occasion when I experienced something similar;

It was a cloudy Saturday morning, and it had just about started drizzling; I rushed to the balcony of my apartment, not to see the raindrops falling; but to smell the sweet smell of first wettening of the soil. Again, I was disappointed.

Where can you smell the मिट्टी की ख़ूशबू (Smell of the Land) - but only in your homeland.

India - A Melting Pot....?

2009-09-16T20:53:00.002+05:30

Up until yesterday, I always considered India to be a melting point, where you could add virtually anything; and it would be stirred to get an identity called India.

I couldn't have been more wrong on this.
A Melting Pot, is by definition; a place or thing in which one can mix innumerable ingredients, and come out with a unique flavor.

In India, one can definitely mix innumerable ingredients, but the resultant item contains traces of each of these distinct ingredients. Rather than a Melting Pot, India can be considered a Canvas stretching infinity, where each Pixel has its own distinct hue and color, and all this adds to the uniqueness of the canvas. Every Pixel has the right to change its color, or its location at any point in time, and new Pixels are always welcomed.

Applying this analogy to the Languages of India, we already have around 25+ registered scripts, and more than 1000+ recognized dialects.

The new Pixel to join the Indian Language Canvas is my very own mother tongue, Kutchi.

Kutchi till date has been a Dialect (a language which is only spoken, it has no script). It is passed from one generation to another only verbally.

But, this may not be true going forward. Kutchi has found a new script:
Read: http://tinyurl.com/lefcju, http://tinyurl.com/ngpd2x

Kutchi will have a Pictorial language.

Vry soon, I shall then get an opportunity to post some stuff out here in my own language!

Till then,
अलविदा, फिर मिलेंगे,

मनीष

Be Prepared

2009-09-13T06:05:00.001+05:30

There is a nice article posted on Cricinfo about how teams go about their preparation before every tournament, every match by former India Test player Aakash Chopra.

Preparation is in essence knowing what your strengths are as a team, the strength of the competition at hand, and how you would go about maximizing your strengths and at the same time minimizing your weaknesses such that you emerge victorious.
It is about gauging an action plan for the event you are about to compete in.

Every team, rather every individual has a different method, a different style in which they prepare for any major event.

Some teams like to be very vociferous before any major event; they come out with strong statements in pre-match press conferences, belittling their opponents; while other teams follow a strict ritualistic preparation schedule and go about the task at hand without any fuss.

Preparation at the individual level is very different from preparing together as a team.

Some individuals like to build some pre-event tempo by connecting with the audience, doing some chest thumping, getting the adrenaline flowing (good example: Champion Sprinter Usain Bolt); while others like to remain with themselves, engrossed in capturing over their own minds before they compete with the others (good example: Champion Pole Vaulter Yelena Isinbayeva).

Be it a sport event, or any other kind of an event like an examination, an interview etc; being prepared helps. Being prepared basically means that one has worked out in their heads how that particular event would pan out, and more importantly, what would their response be to any query/ incident that would come across during the event.

It is said,

Visualize yourself as being victorious, and that itself will contribute to half your victory

Being Prepared is definitely the other half which shall contribute to your victory.

My Code Will Talk

2009-09-07T05:03:00.001+05:30

Whenever great sportspersons are faced with (undue) criticism, they generally maintain their poise and dignity and do not come out making fussy statements; rather they do the talking via their performances;

So, when a great batsman has had a miserable series and the critics are asking for his head; what does he do?
He generally comes out with a memorable match saving or match winning (next)innings to lay down all doubts of the critics to rest...he lets his BAT do all the talking.

So, what does a Software Engineer do when he faces criticism?
Simple: He lets his CODE do all the talking...!

Kaaassh...

Joy Of Giving

2009-09-06T05:05:00.001+05:30

Here is a story that was narrated at one of the Teach India volunteer sessions:

As per one of our ancient scriptures, "The Puranas" there used to be a mythical two headed bird which had a single body.

One of its head was really very beautiful, while the other head was rather ugly looking.
People really appreciated the beauty of the beautiful head and fed the bird fresh fruits and nuts through that head; while no one really cared to look at the ugly head.
The bird could survive since it had a single body.

The beautiful head aware of its so called brand value never cared o share a bite offered to it with the other head.

All the while, the ugly looking head grew restless, and wanted to prove to the world and more so to the other head that it too had the same qualities as the other head; only in appearance was the other head different.

One time this ugly head came across a really shiny red fruit, and thought that even the other head might never have come across such a fresh fruit. It showed off its catch to the beautiful head.

The beautiful head more aware of worldly matters, recognized at once that the shiny red fruit was poisonous; and once consumed the bird would die.

It tried to convince the ugly head against eating this fruit; but the ugly head thought that beautiful head was just plain jealous of its catch.

The ugly head consumed the fruit, and within moments the bird died.
The fruit indeed was poisonous.

This story has a very significant meaning in the times we live in.
We have been fortunate enough to have access to good education, and opportunities which have allowed us to blossom to where we are currently.
At the same time, we must not forget about our ugly heads .

We have to provide in whatever means we can an opportunity for the underprivileged sections of society to have the same kind of environment and opportunities that we ourselves aspire for.
Only this would then make any growth meaningful.

The Joy of Giving Week - to be held between 27th September - 3rd October, conceptualized and co-ordinated by GiveIndia provides an opportunity for all of us (individuals, corporates, NGOs) to share whatever we can to make a small positive difference in someones life.

They say

Uparwaala jab deta hai, chappar phaad ke deta hai

This is your oppurtunity to play Uparwaala.

Happy Teachers Day

2009-09-05T23:05:00.001+05:30

A tree owes its existence not to the seed from where it germinated; but to the gentle gardener who took the pain of sowing it, nourishing it daily, and seeing it grow to reach great heights.

Same is the role played by teachers in our lives; their only goal is to see their students germinate into confident individuals who can carve their own niche in their chosen fields.

I distinctly remember some my teachers from school days whose lessons I have learnt for life...

I remember my English teacher of Std. 4, Mrs Celine Ishwar who taught about the virtues of kindness, and being gentle with all things; she once saw one of us tearing apart a sheet from a book for scribbling a note; and she had commented

Do you feel pain when someone twists over your hand? Now imaging the level of pain you would feel if someone were to break your hand into two...

I remember my Maths teacher of Std. 5, Mrs Premila Ravi; she was also the Quizzing incharge for the school; From her I learnt what Competetive spirit is and what hunger for knowledge meant; she used to coach students representing the school in Quizzing events, and such was her dedication and devotion to her job that she used to sometimes skip meals to spend quality time with the students.

I have been fortunate to have met a number of such great individuals during my schooling days, and also in my professional career.
In the professional field, they are no longer called Teachers; they are Mentors; who essentially play a similar role of nurturing the talent within the company, grooming the next generation of leaders, inculcating the value system of the organization:: all this essentially to ensure that the Organization makes the transition to the next higher level in a fair and square way.

One of Corporate Indias great leaders; Mr Subroto Bagchi (Gardener to MindTree) has identified a similar role for himself to nurture talent within the organization, and take it to Stratospheric heights;

On this Teachers Day, I sincerely thank from the bottom of my heart all the great beings that I have got a chance to learn from...

Thank You,
Manish

Be Destructive

2009-09-05T09:15:00.001+05:30

I had the opportunity of listening to Mr Mahesh Murthy on the subject of Pricing Models for a startup, at the Proto.in event held in Pune sometime back.

He was of the opinion that if you are a Startup having a product/ service which is not exactly new to the world; but provides a certain level of differentiation from the existing products; there is no point in being competitively priced with a price band of +- 10% wrt existing products/ service; you need to be DESTRUCTIVE in your pricing model; either offer the product at a 100% premium of the existing product or at 10% of the existing product price..then only you shall be able to carve a space for yourself in the already saturated market...

Recent product (pricing models) launches by the TATA group in the GSM and CDMA spaces seem to have gotten the point...

First, for the GSM service TATA alongwith DoCoMo launched the "Pay Per Second" tariff plan where consumers actually only pay for the number of seconds they talk.
This is specifically (I think) targeted for consumers who need mobile connectivity; but are usually only going to use it for receiving calls rather than calling themselves; and even if they do call, their call lasts hardly lasts a few seconds...

Then, TATA TeleServices came out with a plan "Pay Per Call" wherein a consumer has to pay a fixed amount for a single call irrespective of the amount of time the call lasts.
This (I think) is specifically targeted for consumers who use their cell phones to make calls lasting long durations...

In both of these above plans, the point to be noted is that both of these are examples of DISRUPTIVE pricing models; never thought of or heard of before in the market; by these two plans I am sure they have managed to attract a lot of consumer attention; though it remains to be seen whether it will result in converts...

So, be it a Startup or not; being DESTRUCTIVE surely helps in grabbing the eyeballs...

9:58::BOLT the Door

2009-09-05T09:05:00.002+05:30

We had a professor in college during our final year of Engineering; Prof. Shere who used to teach the subject Power Electronics.

He used to be very punctual about time, and attendance; his used to be the first class of the day @ 10am;

Prof. Shere had a habit of coming to the class atleast 5 mins before the scheduled lecture time, and with about a couple of minutes to go to the start, he used to close the door to the class...

One of his instructions has been ringing in my ears for sometime now;
The instruction was:
"Its 9:58 now; BOLT the door!"

How ironic that the World 100m record was broken sometime back in precisely 9.58 seconds by a guy named Usain Bolt!

People sometimes have the knack of predicting the future (unknowingly) I guess....

I am Back...

2009-09-03T16:37:00.001+05:30

After a brief hiatus of about a couple of years, I am back to the Blogging world with a resolve to not take such a big break again...

Lots has happened in these couple of years, lots of things to share; so expect an avalanche of blog posts...

Ciao,
Manish

Hungry?

2006-11-27T13:20:00.002+05:30

Hungry Kya ? Call Dominoes!

There is this oft repeated phrase /cliche which goes "If you want to succeed, you must have that hunger within, that fire in your belly".

One of the Pakistani cricketers, Salman Butt, i guess took this phrase literally and during the one off centenary match that was played at the Eden Gardens, Kolkatta; Salman Butt maintained a fast, and did not have and food intake either before or during the progress of the match...he survived purely on fluids, and ofcourse that will to succeed, and suceed he did...

He scored a magnificent century studded with some amazing display of drives, cuts, pulls et all, and helped Pak beat India in that one off.

http://ind.cricinfo.com/db/ARCHIVE/2004-05/OD_TOURNEYS/PLATINUM/SCORECARDS/IND_PAK_PLATINUM_ODI_13NOV2004.html

I wonder whether any of our current Indian team cricketers would be ready to anything of that sort. News keeps pouring in the papers, that so fussy are our cricketers about their food, that they have outsourced their meals to an Indian caterer, who prepares made to order Indian dishes and delivers the same at the team hotel.

No doubt, with their stomachs filled, they tend to spene more time in the dressing room than on the filed these days...

To succeed in sport, or any other sphere of life, one needs to have that will, an indomitable will to succeed against all odds, come what may. And this comes purely from within, you cannot pay some thousand bucks, and get yourself all charged up with that will; what you can do, certainly, is to introspect, set new realistic targets, reach for new horizons, and challenge yourself to achieve the same; after all Success is but what, but, 99% perspiration and 1 % inspiration.

NOTE: All names mentioned here are only for illusionary purposes. No offence meant whatsover to any person, place, firm etc.

Source of Inspiration

2006-05-19T18:09:00.001+05:30

The other day i was at the photo shop waiting to get my photos to be delivered, when an aged woman came along asking the person behind the counter for her photographs.
From the ascent of her tone, and her peach red hair she appeared French.
The person behind the counter promptly delivered her the photographs while i still stay waititng.

I was actually sort of surprised to see the photographs that she had in her hand and was admiring; these photographs were of steet urchins playing on the streets; of half derssed beggars, of street children playing next to garbage depots and the like...

Instinctively, i asked her "Madam, are these the only imags of India that you would carry with you ?"
With a glean in her eyes, she looked staright at me giving me a wry smile.
She then told in broken English, "these are the source of my inspiration".

I was taken aback and asked her,"What do these people have that happens to inspire you"

She replied, "just look at their faces, thir innocent faces, their smiling faces...inspite of having most the basic necessities we people always live with a sense of dissatisfaction...and look at these people, they dont know where their next meal will come, will it come or not and still they are enjoing all that life has to offer to them...we have to be like them to be really happy"

I then realised that a majority of us people look at persons like Mahatma Gandhi, Mother Teresa, and the likes when asked "Who is your source of inspiration ??"

We seldom do realise that the worlds toughes of questions have the simplest of answers..and more often than not these answers are found in near surroundings..

First Line of Defence

2006-01-31T17:32:00.001+05:30

They are all behind you, they are all honking for you.
All that they want is that you move forward; if atleast, not in life, then at this signal stop.

What do you do at this juncture ?
Do you buckle under pressure, and jump the gun, or do you give your best performance by staying put...

This is the condition most motorists (specially two wheel riders) face at most of the signal posts in Pune. While it is a known fact that the traffic (or put it traffic sense!) in Pune city is highly irregulated, things get worse when you have a row of two wheel riders lined up at a signal post, trying to be as law abiding as possible; and behind them is a slew of motorists who do not take their hands of their horns.

This is where the "First Line of Defence" is reminded, if your"First Line of Defence" is good ie law abiding, courageous, one which would not buckle under pressue; be rest assured that there would be discipline follwed to the last d.

This is when i get reminded of our nations "First Line of Defence".
Is because of all our brave Jawans who man our vast and trecherous borders that we live in a "Colision Free" world.
Just imagine if the nations "First Line of Defence" would buckle under pressure (not of blaring horns ! but real PRESSURE) , what would be our condition ??

With that thought in mind, i stay put at the signal post; forgetting all the blaring behind my back, only the thought that i am part of the "First Line of Defence" (atleast over here that keeps me stay put)

The Unshakable
Manish Gajjaria